Privacy Policy
Downscale Derm is owned and operated by Black Health Intelligence Pty Limited (ACN 693 026 112 / ABN 23 693 026 112). We take your clinical privacy seriously. This policy explains how we collect, use, and protect your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant State and Territory health records legislation.
1. Collection of Health Information
We collect personal and clinical health information required to provide medical telehealth assessments. This includes:
- Identity details (name, date of birth, contact information).
- Comprehensive medical and skin history.
- Allergies and current medications.
- Clinical photographs of your skin concerns (used only to support live consultations).
2. Clinical Storage & Security
Your clinical records and photographs are stored securely using encrypted data platforms compliant with Australian healthcare standards. We employ enterprise-grade security to ensure your medical history is protected and only accessible by authorised clinical staff at Black Health Intelligence Pty Limited.
3. Use of Data
Clinical data is used solely for the purpose of diagnosis, management planning, and coordinating your care with partner pharmacies. We do not advertise prescription-only medicines to the public, and your data is never used for marketing of regulated therapeutic goods.
4. Disclosure & Referrals
We may disclose your information to other healthcare providers (such as your GP or a specialist dermatologist) where you have provided consent, or where required for your ongoing clinical care.
5. Access & Corrections
Under Australian law, you have the right to request access to your clinical records and ask for corrections if the information we hold is inaccurate or incomplete. Contact us at derm@downscale.com.au for such requests.
6. Informed Consent
By booking a synchronous telehealth consultation or submitting a clinical enquiry, you provide informed consent for Downscale Derm to collect and process your health information as described in this policy for the purpose of your medical care.